Chargeback Specialist
Basic Fun! is a dynamic global designer and marketer of classic, innovative children’s entertainment products that bring smiles to people of all ages. Our iconic brands and robust product portfolio are sold by leading retailers and distributors in over 60 countries around the world. Basic Fun! has an omni-channel go-to market strategy with a strong presence online, in- store as well as in family entertainment venues. The Company is proud to have long-standing, valued product partnerships with A-List Licensors, including Hasbro, Disney, Mattel, Nintendo, Pokémon, Netflix, Coca Cola, Universal, Paramount, Warner Brothers, Cloudco Entertainment, NFL and NBA. Basic Fun! manages a portfolio of iconic powerhouse brands that include Care Bears™, Tonka®, Lite Brite®, K’nex®, Lincoln Logs®, Tinker Toys®, Playhut®, Uncle Milton®, Fisher Price Classics®, Mash’ems® and Littlest Pet Shop®, and many other trusted brands. All of us at Basic Fun! are dedicated to enriching lives and creating unforgettable moments through imaginative play.
Position Overview:
This position is responsible for monitoring customer accounts (namely Amazon, Walmart, and other large retailers) for accurate payments of shipments, including the research and resolution of all chargebacks relating to Shortages, Pricing, Discounts, and other disputed items. Directly work with 3rd Party specialists in certain circumstances.
Responsibilities include but not limited to:
- Actively monitor all customers for chargebacks related to outbound shipping and merchandise budgeted expenses.
- Work with and follow up on all potential and existing EDI related chargebacks and adjusting Bills of Lading (carrier changes), etc.
- Research/follow-up frequently, or as denoted in the Customer’s Vendor Manuals, and pursue collection of invalid claims. Must be able to understand the Customer Routing Guides to perform this function.
- Interact with Operations. EDI, Customer Management and Sales to try to determine and resolve root causes of chargebacks.
- Seek Sales approval, resulting in write off or credit issuance, of all open Destroyed in Field, Testers, and Markdown Allowances prior to month end closing.
- Maintain low balances on “unknown” claims by obtaining claim copies via customer portals or emailing.
- Perform Chargeback code changes timely and accurately.
- Maintain positive relationships with customers to ensure successful Settlement negotiations within the Retailers stringent guidelines.
- Notify Management and 3rd Party specialist of any internal or external issues that could affect Claim Balances creating negative trends.
- Performs other duties as assigned.
Qualifications
Skills, knowledge, and abilities:
- Bachelor’s degree or equivalent in Business, Marketing or similar discipline.
- Minimum of 3 years of Chargeback experience in the retail industry (Amazon, Walmart, etc.) required for the ideal candidate.
- Demonstrated expertise in Microsoft office platforms.
- Proficient in Excel (minimally at the intermediate level), including Pivot Tables and V-Lookups
- Strong written and verbal communication skills.
- Ability to prioritize workload with urgency being a core value.
- Ability to partner and excel in a dynamic, collaborative environment.
- Critical thinker with strong analytical and creative problem-solving skills.
- Full-time on-site position located at our company’s headquarter offices in Boca Raton, Florida.
We believe strongly in the philosophy that we are Better Together and that the collaboration and teamwork of being with each other in the office supports our culture the best. For this reason, we work in the office Monday through Thursday. We have chosen Friday as our weekly remote workday as we believe it to be the day that is most beneficial and effective for Basic Fun! and our employees.
OUR CORE VALUES!
- We Love Delivering WOW!
- Act with Integrity and Do the Right Thing.
- Inspire Passion for Creativity and Innovation.
- Be Disciplined to Create Lasting Impact.
- Play, Have Fun and Laugh Together.
- Embrace Humility.
- Pursue Growth and Learning.
- Hustle and Act with a Sense of Urgency.
- Commit to Excellence.
- Gratitude Keeps Us Grounded.
Basic Fun! is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse environment and are proud of our inclusive culture.
