FAQs banner


Navigate FAQs

Ant Farm

Please call us at least 2-3 weeks in advance and let us know when you will be out of town. We will be glad to coordinate the delivery of your ants. Please include your order number, It was automatically emailed to you when you placed your order and is 7 digits.

Have your Ant Farm habitat ready for the ants, and place them inside as soon as possible.

Yes. If you use your own ants, just be sure they all come from the same place. Ants need to be at least 1/4 inch in size or they could escape from the habitat.

With proper care, they should live one to three months.

Know that if you have a Gel Colony, you will not have to feed or water your ants. The Gel provides the ants all the sustenance they need to survive. However, if you have a Sand farm, give your ants two to three water droplets of bottled spring water every other day. Once a week, drop in just one tiny crumb of bread or cracker. (Refer to your instruction booklet for other yummy treats to feed your ants.)

Once your Ant Farm habitat is set up it should be moved as little as possible. (Remember, ants don’t like earthquakes!

Shipping live creatures is a very delicate process, requiring lots of pre-shipment calculation. It’s kind of like a space shuttle launch. 🙂 We want to ensure that your creature order arrives in a happy and healthy condition, so we monitor the temperatures on a weekly basis. Based on the temperature averages in your state, the ant farmer’s state & the state of which the ants need to be collected –  if we see that the temps in all 3 spots are okay to ship – we will! However, if the temperatures are deemed unsafe to ship, we may have to hold your order until the temperatures improve. So! In a nutshell, from the day you place your order online, give us between three to six weeks to ship in the Spring, Summer and Fall – but unlimited time to ship in the Winter (could take months), barring any weather delays or extenuating circumstances. You may also email us to see if your state is currently open for creature shipments.

On this website – under “Support” and “Toy/Game Instructions” under Uncle Milton – you can locate the Ant Farm & Butterfly Farm instructions. 

Yes, our ants are sent in special ventilated containers for safe travel.

Federal agricultural regulations prohibit us from selling or shipping the queen ant. Since only the queen reproduces, the regional ecological balance is cited as the main concern. The ant farms were also not designed to house the large queen and the thousands of offspring she produces. The ants will work without the queen.

Yes. The Ant Farm habitat is scientifically constructed to provide sufficient air through tiny openings.

Yes, you can use the sand twice before you need to replace it. Pour it out and sift it clean of dead ants and food particles.

First, understand that the gel is a specialized food source for the ants as well as the intended substrate through which they will eventually, begin tunneling. It is likely very different from the substrate the ants are used to, so they will need some time to acclimate to their new environment. After a week, or maybe a little longer, the ants will be driven by necessity to begin feeding on the gel, at which point they will also begin tunnelling as the two acts go hand in hand. After this allotted time, if the ants are still hesitant with the gel, try widening the starter tunnels you made. Be sure and do this carefully as the ants will likely see a descending hand and tunnel starting tool as an invader.

Don’t panic! Western Harvester ants are not poisonous. Though a bite or a sting can hurt, there should be few lingering effects. There will be some swelling around the area, but this should dissipate within a few hours. If the swelling does not show signs of abating, contact your doctor.

Care Bears (Interactive Figures)

At the top of this website page, click “Support” and select “Toy/Game Instructions”.

On the back of the Care Bear, below the “Off” switch and under the tail, is a tiny screw. Please remove this screw to replace the batteries. This item requires 2 “AAA” batteries.

When the batteries become weak, the Care Bears will become slow and unresponsive or fail to connect with each other in Group Mode. When this happens, slide the power switch to “Off” and replace the batteries.

The microphone can potentially hear voices up to 2 feet away depending on the volume & sound of the voice.  For best functionality, use within 1 foot away or less.

There are 3 modes. Left (3 bears) is when you have more than one Care Bear and want them all to play together (either in Bear to Bear mode or Group Mode). Middle is “Off” and will shut the Care Bear off completely. Right (1 Bear) is when you have one Care Bear or only want to play with one Care Bear at a time.

Yes, there are different phrases or jokes that only show up when the bears are interacting with one another in Group Mode.

The left paw, the right paw, and the belly badge will all trigger various responses and reactions from your Care Bear. The mouth on the Care Bear has the microphone in it, so when the Care Bear asks a question, speak into its microphone.

Try pressing a new trigger – if you are pressing the right paw, try pressing the belly badge or left paw.

Each Care Bear has over 50 combined sounds and phrases that you can unlock with your touch.

Even though the left paw, right paw and belly badge all unlock special Care Bear phrases, the right paw will unlock the most!

Try swiping the right paw from the button up with your right hand thumb “swiping” it as you give it a high five vs. hitting it straight on.


The ingredients inside of the Mash’ems contain water and cosmetic-grade approved preservatives. Liquid is certified non-toxic.

Our product is made out of a material called TPR, which stands for Thermo Plastic Rubber. This is a non-toxic material which will not cause any damage or irritation to your child’s skin. Even if your children are allergic to latex or rubber materials, he/she can still play with TPR as it does not actually classify as a rubber allergen.

Sometimes, you may notice a smell coming from your Mash’Em after opening up the single packs. This smell is only noticeable for a few minutes after opening, and is only present in our single pack Mash’Ems. We have reviewed all of our 3rd party lab testing reports on the paint ingredients. We have also consulted our toxicologist on how to best assure you that the odor is non-toxic to humans. The smell comes from the paint solvent “Xylene”. Xylene is a widely used solvent in ink, paints, resins and lacquers. The amount of xylene in our Mash’ems is not a safety hazard. The Odor Threshold for xylene is 1ppm (4.4mg/m3), and this is a 100 times less than the amount permitted for an 8 hour exposure limit. Since the xylene traces rapidly evaporate, human exposure is extremely minimal and is of no toxicological importance. The exposure levels are considered to be much less than permitted levels in food and water as permitted by EPA and FDA. It is considered there are no safety/ toxicological concerns with the residual odour of xylene on the toys.

The liquid used in both Mash’Ems products is certified non-toxic. They have been tested and meet all regulatory and safety requirements of each market where they are made available. If your Mash’Ems break or is leaking please dispose of it. In case of contact with eyes or mouth, flush immediately with clean water. If there is any sign of irritation please consult with a physician.

Customer Support

Main Customer Support

Contact Information

Product Information

Customer Support fluent_forms