Support Center

How can we help?

Find quick answers, instructions and brand help below, or send our team a support request.

Holiday hours: Our customer service team is out of office from December 24 through January 1 and returns January 2. We will reply to messages in the order they were received. Please allow 7 to 10 business days for a reply.

Get Answers Fast

FAQs

Quick answers to common questions

Toy & Game Instructions

Find and download product manuals

How-To Videos

Step-by-step setup and play guides

Lite-Brite Templates

Free printable designs for your Lite-Brite

Brand Support

Uncle Milton Logo scaled

Ant Farm Orders

Live ant shipping and replacements

KNEX Logo

K’NEX Replacement Parts

Missing or broken pieces

LPS 24 Logo Panda Gracoal FINAL REVISE scaled

Littlest Pet Shop

Game codes, Roblox and more

A1UP LOGOS 01 5

Arcade1Up Support

Handled on arcade1up.com

Still need help?

Send our team a support request and we will get back to you within a few days.

Contact Us

Customer Service

[email protected]
Tel: 561.997.8901

Please choose a brand above or submit a request and we will get back to you within a few days.

Basic Fun! Headquarters

301 Yamato Road, Suite 4200
Boca Raton, FL 33431

Tel: 561.997.8901
Fax: 855.676.2515

Hong Kong Office

Rm 518 Chinachem Golden Plaza
77 Mody Road, Tsim Sha Tsui East
Kowloon, Hong Kong

Tel: 852.3169.3628
Fax: 852.3169.3627

If you are under 13 years of age, please have a parent contact us.

Important notice: protecting our customers

BasicFun.com is our only official website. We will never ask for your credit card details outside of secure transactions on our site or with trusted retail partners. If you see a suspicious website or message claiming to represent Basic Fun!, please contact us at [email protected].